Below is some helpful information for shoppers to know about shopping at Norton's Florist. 

Floral arrangements are typically pre-made and held in a cooler. If you have trouble finding a floral item for your order in a cooler, ask a store associate for help before substituting.

Do shoppers need to ask for tax exemption?

Yes. Shoppers should tell the cashier they have a Shipt order and the cashier will handle the rest of the process.

How should shoppers handle substitutions from Norton's Florist?

Like other Shop & Deliver orders, the member's substitution preference will determine whether a substitution should be made if an item is unavailable in the store and if communication in regards to a substitution has been requested.

• Keep in mind, selecting quality substitutions for general merchandise items can be complex. Below are some suggestions to consider when needing to substitute an item at Norton's Florist.
• Ask a store associate! In specialty stores, store associates are a great source of knowledge about the offerings in their store. Let them know the item that the member requested is out of stock and see if they have a good substitution to offer.
• Consider things like color, material, size, and features like dishwasher safe when offering a substitution. 
• Sending pictures of potential substitutions is also a great way to show the member what might be available. Try to avoid pictures of price tags since prices may differ in the Shipt app.

Click here to review more about substitution preferences.

What items are prohibited? 

Shoppers cannot deliver tobacco, prescription/behind the counter medication, or gift cards from Norton's Florist. Click here to view the full list of prohibited items for all Shipt orders. 

If any of these items are on an order, shoppers can kindly let the member know that those items are not eligible for delivery with Shipt. If the member requests more information, shoppers may politely recommend that they reach out to Shipt Support for further details.

Orders from Norton’s Florist can include alcohol items. Shoppers must be at least 21 years old and have a valid ID to be certified for alcohol delivery in Alabama. Click here to learn more about shopping for orders containing alcohol.

Should shoppers use a rewards card at checkout?

Yes. If a member has linked their rewards account, shoppers will be prompted in-app to use either the member's or corporate account number at checkout. If a member has not linked their rewards account, the app will skip this step in the checkout process. 

Will shoppers need to bag items at checkout?

Shoppers will only need to bag items if a store attendant is unable to assist.

Can items be returned?

No, items cannot be returned to Norton's Florist, with the exception of alcohol. Alcohol must be returned if the customer is unresponsive or does not present a valid ID during delivery.

To complete a return for a Norton's Florist order:

• Present the original receipt and your Shipt card at Customer Support. 
• Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
• Email the picture to support@shipt.com.

What should shoppers do if a member has an issue with their order from Norton's Florist? 

Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502.2500 to get assistance with the issue — the support team will be happy to help!

Tips for delivering orders from Norton's Florist:

• Flower arrangements will be packaged in a carryout box to assist with safe delivery.
• Never place a flower arrangement in the trunk of a car.
• When using an SUV to deliver, make your best attempt to secure the order in the back of the SUV.
• The best way to position an arrangement in your vehicle is to place it in the front seat (see image below).
  • Step 1: Buckle the seatbelt with no package present.
  • Step 2: Pull the lap belt out and place the package in the seat.
  • Step 3: Secure the lap belt on top of the carryout box, or on top of the “hump” of the vase, keeping the shoulder strap behind the arrangement.
• Non-floral gifts (wine, chocolates, candles, etc.) included with the order will be placed in a brown craft paper bag with tissue paper. 
• Norton's Florist offers note cards at checkout. Shoppers can choose to add a handwritten note or have an associate type a card message to offer a special touch for the member.
  
  

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